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Patient Representatives
Assist patients in obtaining services, understanding policies and making health care decisions.
Also Known As:
Access Representative
Admissions Coordinator
Case Manager
Medicaid Service Coordinator (MSC)
Patient Access Coordinator
Patient Access Specialist
Patient Advocate
Patient Navigator
Patient Resource Worker
Patient Service Representative
Wages
Annual wages for Patient Representatives in United States
Job Outlook
Bright
New job opportunities are very likely in the future
United States
2034 Projected Employment
188,100
5% Change From 2024
Explore Patient Representatives video
Tasks you might complete in a day.
- Analyze patients' abilities to pay to determine charges on a sliding scale.
- Teach patients to use home health care equipment.
- Refer patients to appropriate health care services or resources.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
- Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
- Interview patients or their representatives to identify problems relating to care.
- Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
- Teach patients to use home health care equipment.
- Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
- Maintain knowledge of community services and resources available to patients.
- Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
Subject areas you may need to master.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Strengths you may need in this role.
- Negotiation - Bringing people together to solve differences.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Social Perceptiveness - Understanding people's reactions.
- Coordination - Changing what is done based on other people's actions.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Time Management - Managing your time and the time of other people.
- Writing - Writing things for co-workers or customers.
- Quality Control Analysis - Testing how well a product or service works.
- Management of Material Resources - Managing equipment and materials.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Speaking - Talking to others.
- Service Orientation - Looking for ways to help people.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Technology Design - Making equipment and technology useful for customers.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Repairing - Repairing machines or systems using the right tools.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Persuasion - Talking people into changing their minds or their behavior.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Active Learning - Figuring out how to use new ideas or things.
- Instructing - Teaching people how to do something.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Programming - Writing computer programs.
- Reading Comprehension - Reading work-related information.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Science - Using scientific rules and strategies to solve problems.
- Operation and Control - Using equipment or systems.
- Mathematics - Using math to solve problems.
- Spatial Orientation - Knowing where things are around you.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Speech Recognition - Recognizing spoken words.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Originality - Creating new and original ideas.
- Deductive Reasoning - Using rules to solve problems.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Speed of Closure - Quickly knowing what you are looking at.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Information Ordering - Ordering or arranging things.
- Problem Sensitivity - Noticing when problems happen.
- Memorization - Remembering words, numbers, pictures, or steps.
- Trunk Strength - Using your lower back and stomach.
- Finger Dexterity - Putting together small parts with your fingers.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Near Vision - Seeing details up close.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Manual Dexterity - Holding or moving items with your hands.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Flexibility of Closure - Seeing hidden patterns.
- Visualization - Imagining how something will look after it is moved around or changed.
- Fluency of Ideas - Coming up with lots of ideas.
- Stamina - Exercising for a long time without getting out of breath.
- Night Vision - Seeing at night or under low light.
- Time Sharing - Doing two or more things at the same time.
- Written Expression - Communicating by writing.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Hearing Sensitivity - Telling the difference between sounds.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Far Vision - Seeing details that are far away.
- Sound Localization - Noticing the direction that a sound came from.
- Selective Attention - Paying attention to something without being distracted.
- Oral Expression - Communicating by speaking.
- Category Flexibility - Grouping things in different ways.
- Written Comprehension - Reading and understanding what is written.
- Oral Comprehension - Listening and understanding what people say.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Speech Clarity - Speaking clearly.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")